Refund and Cancellation Policy

Last updated: October 22, 2026

This policy applies to Pro and Max subscriptions and the Pro lifetime purchase in the Qoin app. Payments are processed by our merchant of record, Paddle.com Market Ltd, which also issues the refunds. Questions: support@qoin.pro.

Cancelling a subscription

• Cancel at any time from Manage billing in the app (Settings → Plan). No reason needed.
• Your plan stays active until the end of the period you have already paid for, then your account returns to Free. No further payments are taken.
• Your data is not deleted when you cancel or downgrade.

Refunds

• 14-day money-back guarantee. If you are not happy with a paid plan, write to us within 14 days of your first payment and we will refund it in full.
• Renewals. If a subscription renewed and you did not mean to keep it, write to us within 14 days of the renewal payment and we will refund that payment and cancel the subscription.
• Lifetime purchase. The same 14-day guarantee applies from the day of purchase.
• After 14 days payments are not refundable, but you can cancel at any time so that you are not charged again.
• If a change we make to Qoin makes your paid plan materially worse, you can ask for a refund of the unused part of the current period at any time.

How to request a refund

Email support@qoin.pro from the address of your Qoin account, or reply to the Paddle receipt. Refunds go back to the original payment method; depending on your bank they take up to 10 business days to appear. Where the law in your country gives you stronger rights, those rights apply.